IT Service Desk Management

Information Technology Infrastructure Library (ITIL) is an amalgamation of practices that are most prominently used with proven success for IT Service Management. These practices are utilized by numerous organizations worldwide to implement and enhance IT capabilities, service management, and delivery. Following this methodology ensures competence, efficiency, and quality of delivery. The quality of delivery is defined by the client, given how ITIL ensures the attainment of customer satisfaction prior to that of the service provider.

Using Lean BS’s service desk management will provide numerous benefits for the client organization:

  • Easier access to matter experts
  • Flexible hours
  • Reduced cost
  • Increased profit
  • Straightforward management
  • Reduction in negative business impact
  • Higher efficiency teamwork and communication

Taking advantage of our service desk management will result in improved customer satisfaction due to accessibility to a single point of contact, communication, and information. The efficiency of the service will result in improved quality and expedited turnaround of customer and user requests. The organization will be saving on the usage of IT resources leading to increased productivity of business personnel. An organization that is taking advantage of Lean BS’s service desk team has the freedom of allocating its resources otherwise directed at IT procurement to areas more critical to its business. Beyond its financial benefits our service desk team is capable of handling high incoming calls volume without compromising performance.